You may cancel your order at any time before it has shipped for a full refund. To request a cancellation, email support@jurrque.com with your order number.
Most in-stock orders are processed and shipped within 1 business day, so please contact us promptly. Once your order has shipped, it can no longer be cancelled; please follow the return process below.
You may request a return within 30 calendar days of receiving your order. Discounted items are eligible for return under the same conditions outlined in this policy.
For returns that are not caused by a Jurrque error, the product must be:
Your order number or other proof of purchase is also required.
Products that have been installed, used, damaged after delivery, or returned with missing parts are not eligible for a standard return. This does not automatically exclude a product defect that could only reasonably be discovered during installation.
Email us at support@jurrque.com with:
Please contact us and obtain return approval before sending anything back. Once your return is approved, we will provide a return shipping label showing the correct return address for your order, along with return instructions.
Please return your items only after approval, using the return shipping label and instructions we provide.
Approved returns are sent to the warehouse that originally shipped your order. Our U.S. return warehouse addresses are listed below. Please use only the return address shown on the return shipping label provided by our customer service team for your approved return.
California Warehouse
4502 E Airport Dr
Ontario, CA 91761
United States
New Jersey Warehouse
45 Patrick Ave
Edison, NJ 08837
United States
Texas Warehouse
2062 Woods Rd, Unit 200
Brookshire, TX 77423
United States
Georgia Warehouse
102 NORWEST CT
Savannah, GA 31407
United States
If the return is due to a customer-related reason, such as no longer wanting the item or ordering the wrong option, the customer is responsible for the return shipping cost.
Jurrque will provide a return shipping label, and the actual cost of that label will be deducted from the refund.
We do not charge a restocking fee.
If the return is caused by a Jurrque error—including a defective or damaged product, an incorrect item, or missing parts—Jurrque will cover the return shipping cost.
Please contact us as soon as you notice shipping damage, a defective product, an incorrect item, or missing parts so we can help resolve the issue.
You may request a return for these issues within 30 calendar days of delivery.
Clear photos and a short video are required so our team can verify the issue and determine the appropriate resolution. Depending on the situation, the resolution may include replacement parts, a replacement product, a return, or a refund.
If a possible defect is discovered during installation, stop installation and contact us before continuing.
We do not process direct exchanges. The fastest way to receive a different item is to complete your return and place a new order for the item you need.
Once your return is delivered to our warehouse, we will inspect it and issue any refund due under this policy to your original payment method within 5 business days.
For customer-responsibility returns, the return-label cost will be deducted from the refund. No return-shipping deduction will be made when the return is caused by a Jurrque error.
After the refund is issued, your bank or payment provider may take up to 10 additional business days to post the funds to your account. If more than 10 business days have passed since receiving your refund confirmation, please contact us at support@jurrque.com.
For return questions, contact:
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By placing an order you agree to our Terms of Service and Refund Policy.
Free shipping within the contiguous U.S. Estimated delivery: 3–5 business days after shipment.