Refund policy
30-Day Return Window
You may request a return within 30 calendar days of receiving your order. Discounted items are eligible for return under the same conditions outlined in this policy.
Return Eligibility
For returns that are not caused by a Jurrque error, the product must be:
- Unused and uninstalled
- Free from damage or signs of use
- Complete with all parts and hardware
- Returned in its original packaging
Your order number or other proof of purchase is also required.
Products that have been installed, used, damaged after delivery, or returned with missing parts are not eligible for a standard return. This does not automatically exclude a product defect that could only reasonably be discovered during installation.
How to Start a Return
Email us at support@jurrque.com with:
- Your order number
- The reason for the return
- Clear photos and a short video if the item is damaged, defective, incorrect, or missing parts
All returns require prior authorization.
Do not send your order to the address on the original package, any warehouse, or the business address shown on our website. Once your return is approved, we will provide the correct return address and shipping instructions.
Returns sent without prior authorization will not be accepted.
Return Shipping Costs
If the return is due to a customer-related reason, such as no longer wanting the item or ordering the wrong option, the customer is responsible for the return shipping cost.
Jurrque will provide a return shipping label, and the actual cost of that label will be deducted from the refund.
We do not charge a restocking fee.
If the return is caused by a Jurrque error—including a defective or damaged product, an incorrect item, or missing parts—Jurrque will cover the return shipping cost.
Damaged, Defective, Incorrect, or Missing Items
Please report shipping damage, incorrect items, or missing parts within 7 calendar days of delivery.
Other product defects must be reported within 30 calendar days of delivery.
Clear photos and a short video are required so our team can verify the issue and determine the appropriate resolution. Depending on the situation, the resolution may include replacement parts, a replacement product, a return, or a refund.
If a possible defect is discovered during installation, stop installation and contact us before continuing.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to complete the approved return and place a new order for the item you need.
Refunds
Once your return is delivered to our warehouse, we will inspect it and, if approved, issue the refund to your original payment method within 5 business days.
For customer-responsibility returns, the return-label cost will be deducted from the refund. No return-shipping deduction will be made when the return is caused by a Jurrque error.
After the refund is issued, your bank or payment provider may take up to 10 additional business days to post the funds to your account. If more than 10 business days have passed since receiving your refund confirmation, please contact us at support@jurrque.com.
Contact Us
For return questions, contact: