Frequently Asked Questions
How much weight can the completed frame support?
How much weight can the completed frame support?
The top of the assembled frame can support a maximum load of 2,000 pounds.
What is the estimated delivery time?
What is the estimated delivery time?
Orders are typically shipped within 24 hours from our U.S. warehouses, and most continental U.S. orders arrive within 3–5 business days.
Do you accept returns?
Do you accept returns?
Yes. If your order has any quality issue, you can return it and we will cover the return shipping cost. Please contact us and our team will help you resolve it as quickly as possible.
Is there a warranty? How long is it?
Is there a warranty? How long is it?
Yes. Our pergola bracket kit includes a [3-year] limited warranty for manufacturing defects under normal use.
Does the kit include lumber?
Does the kit include lumber?
Wood is not included. Lumber is best purchased locally due to shipping costs and regional availability.
What material is the bracket made of?
What material is the bracket made of?
The brackets are made of heavy-duty galvanized steel with a powder-coated finish for outdoor use.
Does the kit include the top structure?
Does the kit include the top structure?
No. The kit does not include the roof or top structure. This is because every customer has different DIY needs and design preferences. By leaving the top open, you can choose the style, material, and coverage that works best for your space.
Can I buy a single bracket or a specific model only?
Can I buy a single bracket or a specific model only?
No. We do not sell individual brackets or parts separately. Buying the full kit is more affordable and more convenient for your project.