FAQ

General

1. Is shipping free?

Yes! We offer free shipping on all orders within the contiguous United States. We currently do not ship to Alaska, Hawaii, Puerto Rico, or international destinations.

2. What is the estimated delivery time?

Most in-stock orders are processed and shipped within 1 business day from our U.S. warehouses. Estimated delivery is 3–5 business days after shipment. Weekends, holidays, high order volumes, and carrier delays may affect these estimates.

3. Do you accept returns?

Yes. You can request a return within 30 days of delivery. No restocking fees.

Product issues: We cover return shipping for defective or damaged products, incorrect items, or missing parts.

Changed your mind or ordered the wrong option? Items must be unused, uninstalled, undamaged, complete, and in their original packaging. The actual return-label cost is deducted from your refund.

Contact us to arrange your return. View return policy.

4. Is there a warranty? How long is it?

Pergola bracket kits: Yes. We provide a 3-year limited warranty against manufacturing defects under normal use. Our brackets are built to last, ensuring your outdoor sanctuary remains safe and beautiful for years to come.

Patio furniture: Our aluminum patio furniture comes with a 3-year limited warranty against manufacturing defects under normal use. For assistance, email support@jurrque.com with your order number and photos of the issue.

Pergola Kits

5. Does the kit include lumber?

No, the kit includes the steel brackets and all necessary mounting hardware. We intentionally do not include lumber to save you significant shipping costs. This also gives you the freedom to choose your preferred wood type (like Cedar or Pressure-Treated Pine) and the exact lengths at your local hardware store (e.g., Home Depot or Lowe's).

6. What material is the bracket made of?

Our brackets are engineered from High-Strength Galvanized Alloy Steel with a solid 2.5 mm thickness. Each piece is finished with a Double-Layer Powder Coating for maximum weather resistance, preventing rust and corrosion even in harsh environments.

7. Does the kit include the top structure?

The kit provides the structural corner and base brackets for the frame. It does not include a top cover (like a shade sail or metal roof). This modular design allows you to customize the top—whether you want a fabric shade for a breezy feel or a wooden/metal roof for full protection.

8. Can I buy a single bracket or a specific model only?

Currently, our products are sold as complete kits (such as 8-piece or 12-piece bracket sets). This ensures that you have all the matching components needed for a structurally sound and aesthetically consistent DIY project.

Patio Furniture

9. How long does assembly take, and where are the dimensions?

Assembly takes about 30 minutes. Bolts, a wrench, and instructions are included. Visit our Aluminum Patio Sofa Set page and open Dimensions & Details for individual measurements and boxed weights.

10. Will the frame rust or damage my floor?

The frame is made from aerospace-grade aluminum and protected by a dual-layer anti-rust coating, so it will not rust. Every seating piece and coffee table has non-slip rubber pads underneath, preventing scratches or damage to the floor.

11. What is the weight capacity of each piece?

Each armchair supports up to 400 lb, the loveseat up to 800 lb, and the 3-seat sofa up to 1,200 lb. The coffee table supports up to 265 lb.

12. How does the Olefin fabric handle outdoor use?

Solution-dyed Olefin fabric helps repel water and resist UV exposure, but it is not waterproof. Use a protective cover during prolonged rain. Zippered cushion covers can be removed for easier cleaning.

13. Why do the cushions look compressed after unpacking?

Some cushions may arrive compressed for shipping. Gently reshape and fluff them, then allow time for them to regain their full thickness.

14. Will my order arrive in more than one box?

Complete sets may ship in multiple cartons with separate tracking numbers, and cartons may arrive on different days. Check all tracking numbers and wait for every carton before assembly.

15. What is your 30-day return policy?

Request a return within 30 days of delivery. No restocking fees.

Product issues: We cover return shipping for defective or damaged products, incorrect items, or missing parts.

Changed your mind or ordered the wrong option? Items must be unused, uninstalled, undamaged, complete, and in their original packaging. The actual return-label cost is deducted from your refund.

Contact us to arrange your return. View return policy.

16. Does this sofa collection include a warranty?

Yes. Each furniture piece comes with a 3-year limited warranty against manufacturing defects under normal use. For assistance, email support@jurrque.com with your order number and photos of the issue.